Privacy Policy

Last Updated: November 2025

MindsetShift Coaching (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles.

1. Who We Are

Tanya Bonner trading as MindsetShift Coaching
📍 Victoria, Australia
📧 tanya@mindsetshiftcoaching.com.au
🌐 www.mindsetshiftcoaching.com.au

ABN: 17 610 318 890

2. Information We Collect

We may collect the following types of information:

Personal details: name, email address, phone number, location, and occupation.
Booking & payment details: session dates, purchase records, billing information (handled securely through third-party payment processors such as Payhip or Stripe).
Coaching information: any notes, goals, or insights you share voluntarily during sessions or forms.
Website data: IP address, browser type, cookies, and analytics collected via Wix and Google Analytics to improve user experience.

3. How We Collect Information

We collect information when you:

Book a session or program through our website or Calendly.
Purchase a digital product via Payhip or other platforms.
Subscribe to our newsletter or download free resources.
Contact us by email, social media, or forms on our site.

Information is collected fairly, lawfully, and with your consent.

4. Why We Collect Your Information

We use your information to:

Deliver coaching sessions and digital products.
Communicate with you about bookings, updates, and resources.
Process payments and send receipts.
Improve our services and website experience.
Comply with legal and tax requirements.

We only collect information that is necessary for these purposes.

5. Storage & Security

Your information is stored securely in password-protected systems (Wix, Google Workspace, Calendly, Payhip).
We take reasonable steps to protect data from unauthorised access, disclosure, or loss.
Where information is stored overseas (e.g., cloud services), we ensure those providers also comply with reputable data-protection standards.We retain client records and communications for up to 7 years in accordance with professional practice guidelines and legal obligations. Data that is no longer required is securely deleted.

6. Disclosure of Information

We do not sell, rent, or trade personal information.
We may disclose information to:

Service providers who assist with bookings, payments, or email delivery (Wix, Payhip, Google, Calendly).
Legal or regulatory authorities if required by law or to protect your safety or others.

7. Cookies & Analytics

Our website uses cookies and analytics tools to track traffic and improve performance.
You can choose to disable cookies via your browser settings, but some site functions may be limited.

8. Email Marketing & Opt-Out

By subscribing to our email list, you consent to receive updates and resources.
You may unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email.

9. Access & Correction

You have the right to access and correct the personal information we hold about you.
To request access or correction, please email tanya@mindsetshiftcoaching.com.au.

10. Data Retention

We retain information only as long as necessary for coaching, legal, or tax purposes, then securely delete or anonymise it.

11. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites. Please read their policies before providing any information.

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 without parental consent.

13. Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia, and any disputes will be handled by the courts of Victoria.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices.
The latest version will always be available on our website.

15. Your Rights

You may request access to your personal information, ask for corrections, or request deletion where appropriate. To do this, contact us at tanya@mindsetshiftcoaching.com.au.

16. Contact Us

If you have questions about this policy or wish to make a privacy complaint, please contact:

Tanya Bonner
📧 tanya@mindsetshiftcoaching.com.au
🌐 www.mindsetshiftcoaching.com.au