Last Updated: November 2025

Welcome to MindsetShift Coaching (ABN 17 610 318 890).
By accessing this website, booking a session, or purchasing a product, you agree to the following Terms & Conditions.
Please read them carefully before using our services.

1. Overview

These Terms apply to all services, programs, and digital products provided by Tanya Bonner trading as MindsetShift Coaching (“we”, “us”, “our”).
By engaging our services or visiting this site (“you”, “the Client”), you confirm that you have read, understood, and agree to these Terms.

2. Coaching Services

MindsetShift Coaching offers mindset and empowerment coaching, mentoring, online programs, and educational resources for personal and professional growth.
Coaching is not therapy, counselling, or medical treatment; it is a collaborative, forward-focused process that supports you in achieving self-defined goals.

3. Bookings & Payments

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• All sessions must be booked in advance through our approved booking system.

• Payment in full or via an approved payment plan is required before services commence.

• Prices are listed in AUD and may change without notice.

• Payment-plan clients must complete all instalments even if sessions are discontinued early.

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4. Cancellations & Rescheduling

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• Please provide at least 24 hours’ notice to cancel or reschedule a session.

• Late cancellations or no-shows may result in forfeiting that session.

• Emergencies are treated with compassion — please contact us as soon as possible.

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5. Refund Policy

All coaching services and digital products are non-refundable, except as required under Australian Consumer Law.
If exceptional circumstances arise, contact us in writing to discuss available options.

6. Confidentiality & Privacy

All personal information shared in sessions or through this site is treated as strictly confidential in accordance with the Australian Privacy Principles.
We will not disclose your information without consent except where required by law or where safety concerns exist.
View our full Privacy Policy for details.

7. Intellectual Property

All content on this site —including text, graphics, logos, photos, videos, PDFs, and coaching materials— is the intellectual property of Tanya Bonner / MindsetShift Coaching and may not be copied, reproduced, or distributed without written permission.

8. Client Responsibilities

You acknowledge that:

• You are responsible for your own decisions, actions, and results.

• Coaching outcomes depend on your commitment, honesty, and effort.

• Coaching or digital content is not a substitute for professional mental-health, financial, or legal advice.

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9. Limitation of Liability

To the extent permitted by law, MindsetShift Coaching and Tanya Bonner are not liable for any direct or indirect loss, injury, or damage arising from the use of our website, services, or materials.
You participate voluntarily and accept full responsibility for your choices and outcomes. MindsetShift Coaching is not liable for any indirect or consequential loss arising from the use of our services, to the maximum extent permitted by Australian law.

10. Testimonials & Media

Client testimonials or images may be shared (with consent) for marketing purposes.
You may withdraw consent at any time by emailing tanya@mindsetshiftcoaching.com.au.

11. Digital Products & Online Programs

Digital downloads and online materials are for personal use only.
Sharing, re-selling, or reproducing content without written approval is prohibited.
Access may be revoked if these terms are breached.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of Victoria.These Terms may be updated from time to time, and the most recent version will always be available on our website.

13. Contact

Tanya Bonner
📧 tanya@mindsetshiftcoaching.com.au
🌐 www.mindsetshiftcoaching.com.au